Privacy Policy

1. Introduction

Welcome to PocketMove. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us.

When you visit our website and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we describe our privacy policy. We seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it.

2. Information We Collect

We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our products and services, when participating in activities on the Website or otherwise contacting us.

• Personal Data: Name, phone number, email address, postal address, etc.
• Move Details: Pickup and delivery addresses, inventory lists, move dates, property details.
• Payment Data: We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument.

3. How We Use Your Information

We use personal information collected via our Website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

• To provide and manage your moving services.
• To send you administrative information, such as price quotes and confirmation emails.
• To fulfill and manage your orders.
• To protect our Services (e.g., fraud monitoring and prevention).
• To enforce our terms, conditions, and policies.
• To respond to legal requests and prevent harm.

4. How We Share Your Information

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work.

5. Cookies & Analytics Tools

We use cookies and third-party analytics tools to understand how visitors use our website and to improve our services. These tools only run after you grant analytics consent through our cookie banner; you can withdraw your consent at any time by clearing your browser storage or, for registered users, through your privacy preferences.

The third-party services we use are:

• Google Analytics 4 (Google LLC): Collects aggregated traffic and usage data with IP anonymization enabled. Data is processed by Google in the EU and the US under Standard Contractual Clauses. More: policies.google.com/privacy
• Google Tag Manager (Google LLC): A tag-management container that conditionally loads other analytics tags based on your consent. More: policies.google.com/privacy
• Microsoft Clarity (Microsoft Corporation): Collects anonymized session recordings and heatmaps to help us improve user experience. Sensitive form fields are masked. More: privacy.microsoft.com/privacystatement

If you decline analytics consent, none of these tools are loaded and no data is collected by them.

6. Your Privacy Rights (GDPR)

In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information.

To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.

7. Contact Us

If you have questions or comments about this policy, you may email us at [email protected]